If you're purchasing items as gifts, we will be very happy to wrap it with our special wrapping paper and ribbons. Personal message can also be included, please tell us about it upon check out.
All gifts will be wrapped with good care.
Please note: If you are purchasing more than one product, please make sure to specify which one is the gift. Otherwise all items will be wrapped together as one gift. If items need to be wrapped as more than two separate gifts please purchase for the number of gifts and specify which items should be wrapped together.
*Currently most gifts will be wrapped with UGUiSU new collage wrapping paper in the but we will choose which paper depending on the item chosen for the gift unless you have a special request.
Orders are shipped from Japan using Japan Post mail services or Yamato Transport/UPS.
*Shipping options are currently limited due to COVID-19 and the current situation in Russia-Ukuraine.
See here for the full information on shipping.
Shipping cost is determined by weight or the size of the package and destination and it depends on the shipping option you select. You will see the available options for your chosen items at checkout.
Orders are typically shipped within 1-5 business days of your purchase if all items are in stock.
SHIPPING TO UNITED STATES
Yamato Transport / UPS Worldwide Expedited*: 4-8 Business Days / Starts from $20
UPS Worldwide Saver*: 2-4 Business Days / Starts from $23**
EMS (Japan Post/USPS): Available upon request - it can be more costly than Yamato/UPS but if you'd like a PO Box delivery please select EMS option.
*For purchase above $800, you will be collected custom/import fee upon arrival of package and this is responsible of the customer not Uguisu.
**Additional fee will apply for remote/extended areas.
*There are certain items that can not be sent by Yamato Transport such as tea and aroma mist. We may change the shipping method accordingly.
SHIPPING TO AUSTRALIA
Yamato Transport / UPS EXPEDITED*: 5-8 Business days / Starts from $21
Registered Airmail (Japan Post/Australia Post): Starts from $9
*You may be collected custom fee upon arrival of package and this is responsible of the customer not Uguisu.
*There are certain items that can not be sent by Yamato Transport such as tea and aroma mist.
SHIPPING TO CANADA
UPS Worldwide Saver*: 3-5 Business Days / Starts from $20
Additional fee will apply for extended/remote area.
*You may be collected custom/import fee upon arrival of package and this is responsible of the customer not Uguisu.
SHIPPING TO UK, FRANCE & GERMANY
UPS Worldwide Saver: 2-4 Business Days / Starts from $19
*VAT, Import Tax & Fee will be collected upon delivery)
*Please remember there is 2~4 days processing time before we dispatch orders.
SHIPPING TO EUROPE*
Registered Airmail: 5-15 Business Days / Starts from $13
Yamato Transport/UPS: 5-8 Business Days / Starts from $28
*Postal services for many countries in Europe are temporarily unavailable due to the current situation in Russia-Ukuraine.
We ship using UPS service to those affected countries for the moment, shipping cost starts from $25 and is determined by the size of the box.
We will only provide a refund in the event of damaged or defective items that we cannot replace. If you wish to return or exchange an item you must first contact us within 7 days of arrival by email at hello [at] uguisustore.com
Pre-ordered or Backordered items, sale or discounted items can not be returned.
We will not be able to accept return or exchange of items if contacted after 7 days of arrival, so please make sure to open the package and check the contents as soon as the package arrives.
All customers are responsible for shipping costs as well as duties on all returned items. We can not refund shipping if the package has already been shipped.
When the package for your order gets returned to us after no re-delivery is arranged when you needed to, we can resend you the package but you will need to pay for the postage again. If you choose to cancel the items, we can refund the amount for the purchased items but not the postage as it has already been shipped and is totally non-refundable.