SHIPPING & DELIVERY
We Ship Worldwide
All orders are shipped internationally from Japan via UPS courier or Japan Post international mail.
SHIPPING COSTS & DELIVERY TIME
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Delivery times vary depending on the shipping option and location.
Once you enter your shipping address at checkout, you’ll see all available shipping options along with their costs and estimated delivery times.
ORDER PROCESSING
We carefully pack and ship each order within 5 business days of receiving it.
Please note: During busy periods, processing may take a little longer.
If you need your order processed sooner, leave a note in the "Special Instructions" box at checkout or email us—we’ll do our best to accommodate your request.
CUSTOMS & IMPORT TAXES
All orders will be shipped from Japan. Import duties and fees may be collected upon delivery. Duty-free thresholds vary by country (e.g., $800 for Australia; the U.S. is no longer duty-free). Please check the applicable duty and fee regulations for your country before placing your order.
International customers are responsible for any customs duties or import taxes that may apply.
Important for U.S. customers (01: According to the most recent information, a 15% tariff rate is expected to apply to goods originating from Japan (with some exceptions). In addition, a brokerage fee may be charged together with the customs fee by the carrier upon delivery.
Important for U.S. customers (02: This item is made of wood, and due to U.S. regulations, you may be asked to complete a simple Lacey Act declaration form when it is imported. Thank you for your understanding!
Important Information About Cancellation
We’re truly sorry, but once an order has arrived in the U.S., we are unable to cancel it or issue a refund due to customs and tariff charges. UPS pays duties in advance on behalf of the recipient, and if a package is returned to Japan, we are charged not only for those duties but also for substantial return shipping costs and warehouse storage fees.
As a small business, these expenses are unfortunately too high for us to absorb. We kindly ask for your understanding and encourage you to keep this in mind before placing your order. Thank you very much for your continued support.
FOR CUSTOMERS IN THE EUROPEAN UNION (EU)
Please note that orders shipped to the EU are subject to VAT (Value Added Tax) and may also incur customs duties upon arrival.
VAT is charged on all orders valued over €22, including gift orders.
These charges are the responsibility of the customer and are collected by your local customs office when the parcel arrives.
If you refuse to pay the VAT or import fees and the parcel is returned to us:
We will refund only the item total.
Shipping fees and gift wrapping costs are non-refundable.
STANDARD DELIVERY TIME
We ship worldwide from Japan using reliable international carriers. Delivery times vary depending on the destination and selected shipping method. Please refer to the estimates below for your reference:
UPS Worldwide Express Saver®: 3-4 Business Days →Fast, reliable; extra fees may apply in remote areas
EMS: 3-5 business days →Choose EMS for delivery to PO Boxes
Registered Mail : 5 to 15 business days+ (signed for)
SAL Economy: 2-4 weeks+
International Parcel by sea/surface: 2-3 months (available only upon request)
→Recommended for large or heavy items and for those who don’t mind waiting a couple of months or more in exchange for more affordable shipping costs.
Please note: Due to changes in U.S. customs regulations, Japan Post/USPS postal services are currently unavailable for shipments to the United States. Orders to the U.S. will be shipped by UPS until further notice.
PLEASE NOTE:
All delivery times listed above are estimates provided by third-party shipping carriers.
UGUISU is not responsible for delays caused by couriers, customs procedures, or other unforeseen circumstances.
We are also not responsible for any import taxes, customs duties, or additional fees imposed by the destination country. These are the responsibility of the customer.
Delivery times may be longer for rural or remote locations, and during busy seasons such as Christmas and other holidays.
If you would like your order to be processed more quickly or have any special instructions, please leave a note at checkout or email us—we’ll do our best to accommodate your request.
ADDITIONAL SHIPPING INFORMATION
Some items may not be available for shipping to certain countries due to agreements with the makers. Any such restrictions will be noted on the individual product pages. If an item marked as unavailable for your destination is purchased, your order may be canceled.
We do not ship to package forwarding services. If your shipping address is linked to a forwarding company, we will contact you to request an alternative address or may need to cancel your order.
If you place multiple separate orders to the same address, we may combine them into one shipment to reduce packaging and shipping costs.
PRE-ORDERS AND BACKORDERS
Items marked as Pre-order or Backorder will be shipped once they are ready.
If your order includes both in-stock and pre-order/backorder items, the entire order will be held and shipped together once all items are available.
If you would like the in-stock items to be shipped sooner, we recommend placing a separate order for them.
Backordered items typically ship within 1–2 weeks unless otherwise noted on the product page.
PAYMENT
We accept credit card payments via Stripe and Google Pay. Your payment information is securely transmitted to these providers and is never stored on our site.
All major credit cards are accepted through Stripe, regardless of the country of issue.
CURRENCY
All orders are processed in USD. While product prices are displayed in USD, the final charge will be converted to your local currency by your bank or payment provider.
RECYCLING PACKING MATERIALS
At UGUiSU, we care about the environment and strive to minimize waste. To help with this, we may reuse or recycle materials such as cardboard boxes, paper, and air cushions when packing your order.
If you prefer not to receive your order in recycled packaging materials, please let us know, and we will accommodate your request.
For gift orders shipped directly to an address different from the billing address, we generally avoid using recycled materials to ensure a pristine presentation.
Please also see the FAQs page for more information on shopping with UGUiSU online store. You are always welcome to send messages if you have any questions from the contact form.
