UGUiSU STORE

SEE HERE FOR SPECIAL INFORMATION RELATED TO THE COVID-19 SITUATION --> (CLICK)

We are still accepting orders but there has been significant delays in deliveries to most destinations and shipments to many countries are temporarily suspended with Japan Post due to the reduced number of flights and reduced number of people working in the postal services around the world.

Shipments by EMS and Airmail/Registered Mail to many countries are almost back to normal, however for the US and Australia the only options available are: International Parcel by Sea/Surface Mail (estimated delivery time is 3 months or longer) and Yamato Transport Courier service (1-2 weeks) while EMS and Airmail services are suspended with Japan Post.

Please get in touch with us if you wish to have your order shipped later when the EMS service to the US will resume as we are happy to hold your order until then.

*For the USA and Australia currently shipping options are limited to  Sea/Surface Mail (3 months) and Yamato Transport Courier (1-2 weeks). Please make sure you have selected Yamato Transport if you would like to receive your order soon and not wait for 3 months. Email us asap if you selected sea/surface mail option without realizing delivery takes so long and would like to change to the courier service (this is only possible if you email before we ship out your order).

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SHIPPING - WE SHIP WORLDWIDE

All orders are shipped internationally from Mashiko, Japan using Japan Post mail services. (*Temporarily we use Yamato Transport for the US and Australia while EMS and Airmail services are suspended due to COVID-19.)
Shipping cost is determined by weight of the package and destination (to the US it starts from $6) and delivery times depend on the shipping option you select.

UGUISU carefully packs and ships each order within 5 business days of purchase. 
From June 1st 2018, packages are not shipped on Saturdays, Sundays & Japanese public holidays if shipping option other than EMS or Yamato Transport is selected.

If you would like to expedite your order processing time, please leave the message in the special instruction box upon checkout or email us. 

Shipping includes handling fee.
All custom duties and taxes are the responsibility of the customer.

You can use SHIPPING CALCULATOR to get the shipping estimates at the bottom of the cart page.

 

STANDARD DELIVERY TIME

Please note that due to the COVID-19 pandemic delivery times are taking longer than standard delivery times shown below.
Delivery times are not guaranteed during these times. 
Currently SAL Economy is temporarily not available.

 

EMS:  3-5 business days
Registered Airmail (E-Packet) : 5 to 15 business days
SAL Economy:  2-4 weeks+
International Parcel by sea/surface: 2-3 months (it can take longer for the USA)
Yamato Transport: 1-2 weeks

All lead times shown above are estimates through third party shipping company Japan Post, and UGUISU is not responsible for any delays. UGUISU is not responsible for any import taxes or duties imposed by the country of import.

Delivery time may be longer for destinations in rural areas.

Please know that there can be delays due to customs and/or duty regulations and procedures. Delivery times may take longer than above standard times, particularly before and during Christmas and other holiday periods.

If you would like your order to be processed sooner or have any special instructions/requests, please feel free to email us and we will do our utmost to accommodate your request.

 

INTERNATIONAL SHIPPING OPTIONS 

We currently offer the following shipping options and you can choose your preferred way of shipping. All shipment will be carried by Japan Post and then to be handed over to the postal service in the country of the recipient. 

 

[ REGISTERED AIRMAIL (E-Packet) ]  - Limited Tracking, Signed for, Insured / 5-15 business days

This shipping option provides tracking number and insurance for up to US$50. Packages are fully trackable for deliveries to the US on USPS website. In some countries (such as Canada and Australia) tracking information will not be updated until after a few weeks, or never in some cases, but we will be able to request package search request through Japan Post if packages do not arrive after over 3 weeks.

We recommend you to choose EMS shipping option for orders with purchase amount total over US$50.

Registered Airmail packages will be delivered to you in person requiring signature. When there was a delivery attempt while no one is available to receive the package, you will need to arrange re-delivery. Please look out for the notice or check the tracking. 

 

[ EMS ]  - Full tracking, Signed for, Insured / 3-5 business days

This is the fastest shipping option available. We recommend customers to select this shipping option if you would like to receive your order quickly or if the purchased amount total is over $80. 

If the package is stopped at customs it can take longer than the above standard delivery time (especially for deliveries in the Europe), and in some countries the package gets delivered only after you pay the custom fee. Custom fee and any other taxes are to be paid to your country and we are not responsible for this.

[ International Parcel by Sea/Surface ]  - With tracking, Signed for, 2-3 months

This shipping option is temporarily available for the USA and Australia while shipments by EMS and Air are suspended due to covid-19.

Postage is calculated by weight and it starts from $18 for 1kg /2.20 lb.

 

[ Yamato Transport Courier Service ]  - With tracking, Signed for, 1-2 weeks

This shipping option is temporarily available for the USA and Australia while shipments by EMS and Air are suspended due to covid-19.

Postage is determined by the size of the box and it will be $27 for the small box, $45 for the medium box, and $86 for the large box.
When you order larger items it may require additional cost.
You may be charged of custom fee upon arrival of the package and this will be responsible of the customers and not UGUISU's.

 

[ FOR ALL SHIPPING OPTIONS]

*Some items can not be shipped to certain countries due to the conditions set with the makers and in this case it is shown in each product page. If items specified as unavailable for shipment to the country is ordered for applied address, your order may be canceled.

*We can not ship items to package forwarding companies. If you placed your order with the shipping address being a forwarding company we will email you and ask for another address or we may have to cancel your order. 


*日本の住所への発送、日本からのご注文に対応していない商品がございます。商品ページに注意書きのある対象商品を間違ってご注文された場合は、キャンセルさせていただきますので予めご了承くださいませ。
配送中にトラブルが発生した場合の混乱を防ぐため、海外の転送会社への発送も承ることができません。転送会社の住所あてのご注文をいただいた場合、あいにくではございますがキャンセルさせていただきますのでご了承くださいませ。

 

SHIPPING COST

All international shipping is calculated by weight of the package and the rate starts from $6.
You can use Shipping Calculator to find out the estimated costs for available shipping option for your order before check-out. Shipping Calculator is in the cart page just below "Check out" button. 

 

CUSTOM FEE

Some countries, especially in the EU, may charge customs and duties for your parcel upon arrival. These charges are payable by you not by UGUiSU. 
Whether you will be required to pay customs fee or not, or the amount of fee you will be charged will depend on the total amount of purchases and other rules set by each country. Sometimes you are required to pay customs fee even if the package is a gift and marked so.

 

PAYMENT

We use Stripe or PayPal for processing payments. Customer can choose whichever way they would like to use. The data you enter on our checkout is transferred directly to Stripe or Pay Pal, and is not stored by us. 

Some countries may charge customs and duties for your purchased items upon arrival to your country. These charges are payable by you not by UGUiSU.

All orders are processed in USD. While the content of your cart is currently displayed in USD, however you will be charged in your default currency converted from USD.

  

RECYCLING PACKING MATERIALS

As we care about the environment and we try not to waste as much as we can, we may reuse/recycle materials such as cardboard boxes, papers, air cushions to pack and ship orders placed with UGUISU. If you would NOT like to receive your order packed in these recycled materials please let us know and we will avoid using them for your order. 
We try avoiding to use these recycled materials for gift orders which are to be shipped directly to another shipping address to the billing address. 

 

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Please also see the FAQs page for more information on shopping with UGUiSU online store. You are always welcome to send messages if you have any questions from the contact form.