Frequently asked questions
Yes, we ship orders worldwide!
However, please note that some items cannot be shipped to certain countries due to restrictions requested by the makers. These items will be noted on their product pages.
For more details, please see our Shipping & Store Policy →
If you selected International Economy Mail, it is completely normal for the tracking to show:
USPS Awaiting Item
Origin Post is Preparing Shipment
This does not mean that your parcel has not been shipped.
Once your order leaves Japan, it travels to the United States before being handed over to USPS. During this transit period, tracking is usually not updated. The next tracking update will appear once USPS receives and scans the parcel in the United States.
It is common for this period without tracking updates to last around 2 weeks, and occasionally a little longer.
Rest assured that your parcel is on its way even though the tracking appears unchanged.
If you need your order sooner or prefer more frequent tracking updates, we recommend selecting FedEx or EMS at checkout.
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
You’ll be able to view the available shipping options along with their prices and estimated delivery times after entering your shipping address at checkout.
For more details, please see our Shipping & Store Policy →
Orders are usually packed and shipped within 3–5 business days after your purchase.
Delivery time depends on the shipping method and your location. For example:
- FedEx: 3-8 business days
- EMS (Japan Post): 3–8 business days
- International Economy Mail: Up to around 4 weeks to the United States (USPS), 10–15 business days to other destinations.
- Surface Mail (by sea): 2–3 months (available upon request for heavy orders)
Please note that delivery may take longer due to customs, holidays, or local conditions.
If your order is time-sensitive, feel free to contact us—we’ll do our best to help!
For more details, please see our Shipping & Store Policy →
We're sorry to hear your order hasn’t arrived yet. All parcels are shipped with tracking, so you can follow your shipment using the tracking number provided in your shipping confirmation email.
Delays can occasionally occur due to customs clearance, local delivery issues, weather, or other unexpected factors. If your parcel seems to be stuck or has taken longer than the estimated delivery time:
- Check the tracking information for updates or delivery attempts.
for updates or delivery attempts. - Contact your local post office or courier—they may be holding the package, especially if delivery was attempted and no one was available.
- Check with neighbors or building staff, as the package may have been left in a secure location.
If you're still unable to locate your package, please contact us, and we’ll help look into it or request a formal investigation with the shipping carrier.
We're here to help and will do our best to resolve the issue quickly.
Many of the items we carry are handcrafted in small batches by individual makers, so restocks can take time and may not follow a regular schedule. Some pieces are seasonal or one-of-a-kind and may not be restocked once sold out.
If there’s a specific item you're interested in, feel free to contact us—we’re happy to let you know if and when it’s expected to be available again, or if we can reserve one for you when it does come back.
Yes, we do!
Gift wrapping is available for $2.00 USD per gift. You can select the gift wrap option at checkout and leave instructions in the special instruction box—such as which item(s) you’d like wrapped and any gift message you'd like included.
We’re also happy to handwrite your message and attach it to the gift (optional). It's our pleasure to help make your gift extra special!
We are primarily a retailer, but we do offer limited wholesale partnerships with a small number of select stores.
If you’re interested in carrying our products, please reach out and tell us a bit about your shop—where you’re based, your website, the items you’re interested in, and the approximate volume you're considering. We’d be happy to explore the possibilities with you.
Please note that some items are not available for resale due to agreements with the makers.
