WE SHIP WORLDWIDE
All orders are shipped internationally from Japan using UPS courier shipping and Japan Post international mail services.
Shipping cost for each order is determined by weight and volume of the package. The cost and delivery times vary for each destination and shipping option selected upon checkout.
UGUISU carefully packs and ships each order within 5 business days since order is received.
*Order processing time may take longer when the demand is more than expected.
If you would like to expedite your order processing time, please leave the message in the special instruction box upon checkout or email us.
All custom duties and taxes are the responsibility of the customers.
SHIPPING TO UNITED STATES
UPS Worldwide Saver**: 2-4 Business Days / Starts from $18
EMS (Japan Post/USPS): 3-7 Business Days / Starts from $30
- Select EMS for a PO Box delivery
Registered Post (JP Post/USPS): 2-4 Weeks / Start from $13
*For purchase above $800, you will be collected custom/import fee upon arrival of package and this is responsible of the customer not Uguisu.
**Additional fee will apply for remote/extended areas.
*For PO Box delivery, only the JP Post/USPS shipping is available. We may change the shipping method if you select UPS for a PO Box address.
SHIPPING TO AUSTRALIA & NEW ZEALAND
EMS Japan Post - 5 Business Days+ Starts from $26
Registered Airmail (Japan Post/Australia Post): 2-4 Weeks / Starts from $9
Yamato Transport / UPS EXPEDITED*: 5-8 Business days / Starts from $28
*You may be collected custom fee upon arrival of package and this is responsible of the customer not Uguisu.
*There are certain items that can not be sent by Yamato Transport such as tea and aroma mist, we may change the shipping method to Japan Post services.
SHIPPING TO CANADA
UPS Worldwide Saver*: 3-5 Business Days / Starts from $20
*Additional fee will apply for extended/remote area.
EMS Japan Post - 5 Business Days+ / Starts from $26
Registered Post - 2-4 weeks / Starts from $9
*You may be collected custom/import fee upon arrival of package and this is responsible of the customer not Uguisu.
*There are certain items that can not be sent by Yamato Transport such as tea and aroma mist. We may cancel the item/s accordingly.
SHIPPING TO UK, FRANCE & GERMANY
EMS Japan Post - 5 Business Days+ / Starts from $26
Registered Post - 1-2 weeks / Starts from $9
*VAT, Import Tax & Fee will be collected upon delivery)
*Please remember there is 2~4 days processing time before we dispatch orders.
SHIPPING TO EUROPE*
Registered Airmail: 1-4 Business Days / Starts from $9
EMS Japan Post - 5 Business Days+ / Starts from $26
*Postal services for many countries in Europe are temporarily unavailable due to the current situation in Russia-Ukuraine.
*As of July 1st 2021, customers in EU will be charged VAT when shopping online and importing goods from outside of EU. This is responsible of customers' when receiving orders from Uguisu above €22 including gift orders.
If you refuse to pay this and parcel is returned to us, we can only refund the amount for the merchandise total and shipping and gift wrapping are non-refundable.
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STANDARD DELIVERY TIME
UPS Worldwide Saver: 2-4 Business Days
Yamato Transport/UPS: 5-8 Business days
EMS: 3-5 business days
Registered Post : 5 to 15 business days+
SAL Economy: 2-4 weeks+ *Currently unavailable
International Parcel by sea/surface: 2-3 months (available only upon request)
All lead times shown above are estimates through third party shipping companies, and UGUISU is not responsible for any delays. UGUISU is not responsible for any import taxes or duties imposed by the country of import.
Delivery time may be longer for destinations in rural area.
Please know that there can be delays due to customs and/or duty regulations and procedures. Delivery times may take longer than above standard times, particularly before and during Christmas and other holiday periods.
If you would like your order to be processed sooner or have any special instructions/requests, please feel free to email us and we will do our utmost to accommodate your request.
INTERNATIONAL SHIPPING OPTIONS
We currently offer the following shipping options and you can choose your preferred way of shipping. All shipment will be carried by Japan Post and then to be handed over to the postal service in the country of the recipient.
[ Yamato Transport/UPS Courier Service ] - With tracking, Signed for, 5-8 Business Days
Shipping cost is determined by the size (for US and Australia):
SMALL BOX $28
MEDIUM BOX $49
LARGE BOX $95
When you order larger items it may require additional cost.
You may be charged of custom fee (for example for purchase over $800 for USA) upon arrival of the package and this will be responsible of the customers and not UGUISU's.
*This shipping option can not be delivered to PO Box addresses. Please provide a street address when you select this shipping option. We may send your order by a different shipping option when a PO Box address is specified.
[ EMS ] - Full tracking, Signed for, Insured / 3-5 business days
Currently this service is not available for many countries due to covid and conflict in Russia/Ukraine.
If the package is stopped at customs it can take longer than the above standard delivery time (especially for deliveries in the Europe), and in some countries the package gets delivered only after you pay the custom fee. Custom fee and any other taxes are to be paid to your country and we are not responsible for this.
[ REGISTERED POST] - Limited Tracking, Signed for, Insured / 5-15 business days+
This shipping option provides tracking number and insurance for up to US$50. Packages are fully trackable for deliveries to the US on USPS website. In some countries (such as Canada and Australia) tracking information will not be updated until after a few weeks, or never in some cases, but we will be able to request package search request through Japan Post if packages do not arrive after over 3 weeks.
We recommend you to choose EMS shipping option for orders with purchase amount total over US$50.
Registered Airmail packages will be delivered to you in person requiring signature. When there was a delivery attempt while no one is available to receive the package, you will need to arrange re-delivery. Please look out for the notice or check the tracking.
[ International Parcel by Sea/Surface ] - With tracking, Signed for, 2-3 months
This shipping option is temporarily available for certain countries only while shipments by EMS and Air are suspended due to covid-19.
Postage is calculated by weight and it starts from $20 for 1kg /2.20 lb.
[ FOR ALL SHIPPING OPTIONS]
*Some items can not be shipped to certain countries due to the conditions set with the makers and in this case it is shown in each product page. If items specified as unavailable for shipment to the country is ordered for applied address, your order may be canceled.
*We can not ship items to package forwarding companies. If you placed your order with the shipping address being a forwarding company we will email you and ask for another address or we may have to cancel your order.
*When you place multiple orders separately for the same shipping address, we may combine shipments into one shipment.
CUSTOM FEE
You may be required to pay customs and duties for your parcel upon arrival. These charges are payable by you not by UGUiSU.
Whether you will be required to pay customs fee or not, or the amount of fee you will be charged will depend on the total amount of purchases and other rules set by each country. This also applies to gifts.
*As of July 1st 2021, customers in EU will be charged VAT when shopping online and importing goods from outside of EU. This is responsible of customers' when receiving orders from Uguisu above €22 including gift orders.
If you refuse to pay this and parcel is returned to us, we can only refund the amount for the merchandise total and shipping and gift wrapping are non-refundable.
PRE-ORDERS AND BACKORDERS
Items marked as Pre-orders or Backorders will not be shipped until items are ready. If there are in-stock items and pre-order/backordred items are in your order your order will not be shipped until all items are available. If you would like to receive the in-stock items sooner, we recommend you place two separate orders.
Backorderd items are typically shipped within 1-2 weeks unless stated on the item page.
PAYMENT
We use Stripe or PayPal for processing payments*. Customer can choose whichever way they would like to use. The data you enter on our checkout is transferred directly to Stripe or Pay Pal, and is not stored by us.
*From June 1, 2021 we will no longer use PayPal to collect online payment. Customers can use all kinds of credit cards regardless of the country where they are issued with Stripe payment.
Some countries may charge customs and duties for your purchased items upon arrival to your country. These charges are payable by you not by UGUiSU.
All orders are processed in USD. While the content of your cart is currently displayed in USD, however you will be charged in your default currency converted from USD.
RECYCLING PACKING MATERIALS
As we care about the environment and we try not to waste as much as we can, we may reuse/recycle materials such as cardboard boxes, papers, air cushions to pack and ship orders placed with UGUISU. If you would NOT like to receive your order packed in these recycled materials please let us know and we will avoid using them for your order.
We try avoiding to use these recycled materials for gift orders which are to be shipped directly to another shipping address to the billing address.
Please also see the FAQs page for more information on shopping with UGUiSU online store. You are always welcome to send messages if you have any questions from the contact form.
