UPDATED: December 21
Delivery before Christmas is no longer guaranteed for all shipping options and to all destinations.
We will continue to fulfill orders until December 25 for the US and Australia (Yamato Transport/UPS), and for all the other countries with Japan Post shipping until December 28.
Orders placed after these dates will not be shipped until beginning January 4, 2021.
Due to shipping delays caused by COVID-19 and the holiday season, we are not able to guarantee delivery times, even for orders placed before cutoff dates. Thank you for your patience and understanding!
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*We kindly ask that you place all holiday orders before December 6th. We will continue to fulfill orders after this date, but we are not able to guarantee smooth delivery as deliveries may take longer than usual during these times and in pandemic.
We are very happy to be able to offer a collection of thoughtfully created items by our favorite makers and artists from Japan directly to the world to make wonderful gifts for the holidays again this year (this is the 11th holiday season with UGUISU) despite the pandemic impacting international shipping.
Since the deliveries can take longer than usual times with the current available shipping we recommend you to place your holiday orders by below dates with these shipping options for delivery before December 25:
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USA
Yamato Transport / UPS EXPEDITED (1-2 weeks) - DECEMBER 6
Make sure you select Yamato Transport/UPS as the sea/surface option will not arrive until after February 2021.
AUSTRALIA
Yamato Transport / UPS EXPEDITED (2-3 weeks) - DECEMBER 6 *TO MAJOR CITIES ONLY
CANADA
EMS - NOVEMBER 25*Unfortunately EMS and Registered Airmail services will be suspended from November 27 until further notice. Currently we are unable to ship orders for Canada to guarantee delivery before Christmas.
Registered Airmail - Delivery time is not guaranteed as delivery for Canada is taking much longer than usual times. We recommend EMS option if you would like to receive your order before 25 December at this time.
SINGAPORE
EMS - DECEMBER 6
Registered Airmail - Delivery time is not guaranteed
UK & EU
EMS - DECEMBER 5
Registered Airmail - Delivery time is not guaranteed
Deliveries for the UK and most of the EU countries we normally ship to are back to almost normal. But delivery times may take longer than usual.
*Delivery time is not guaranteed for Italy, Spain and Germany.
Unfortunately we are still unable to ship to the following countries as Japan Post services are suspended.
- Ireland
- Argentina
- Israel
- Greece
- Columbia
- Saudi Arabia
- Brazil
- Malaysia
- Russia
*Above are countries we normally ship to and there are more countries we are unable to ship to at the moment. Please get in touch with us to check if deliveries are available to your country or not.
SEE HERE FOR MORE INFO ON SHIPPING-->
We are very sorry for the inconvenience but we are so grateful for your support during this difficult time. We are continuing to work safely and to support the artists and makers that form UGUISU.
Stay safe!
