UPDATES ON INTERNATIONAL DELIVERIES (updated 30 June)

Posted by : hiki .   /  

UPDATE: 30 June, 2020

Shipments to ITALY, SWITZERLAND, and NEW ZEALAND will resume from 1 July and we are now accepting orders to ship to these countries. 

Airmail & EMS postal services to the USA and Australia still remain suspended but we are shipping with Yamato Transport (delivery time is about 1 week) and Sea/Surface Mail with Japan Post (delivery time is about 2 months). 

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UPDATE: 18 June, 2020

Japan Post announced today that the shipments to the following countries will resume from 19 June and so now we are able to take orders from our customers from these countries again:

Estonia, Austria, Croatia, Sweden, Spain, Slovenia, Czechia, Denmark, Norway, Hungary, Bulgaria, Belgium, Poland, Portugal, Latvia, Lithuania, Luxembourg.

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UPDATE: 5 May, 2020

We are still accepting orders but there has been significant delays in deliveries to most destinations and shipments to many countries are temporarily suspended with Japan Post due to the reduced number of flights and reduced number of people working in the postal services around the world.

We are currently shipping to Canada, UK, France, Germany, Netherlands, Finland, Singapore by Air, and to the US and Australia we ship by Sea/Surface Mail (estimated deivery time is 2-3 months) and now also with Yamato Transport since EMS and Airmail services are suspended.

Please get in touch with us if you wish to have your order shipped later when the EMS service to the US will resume as we are happy to hold your order until then.
Alternatively we are still able to send packages with Fedex which still is available for US with about 1 week delivery time though the cost will be much higher, if you wish to have your order delivered in 1-2 weeks and do not mind the shipping cost please get in touch with us at hello@uguisustore.com and we will arrange a special delivery for you. 

UPDATE: 14 May, 2020

We can now ship with Fedex starting with the US and Australia where only Sea/Surface Mail shipping option is temporarily available with Japan Post.
Delivery time is 5-7 business days with Fedex International Economy and currently this option appears only for addresses in New York, California and Washington DC at checkout but it is available for all the other areas by request so please email us at hello@uguisustore.com to arrange for Fedex shipment. Faster shipping option with Fedex is also available upon request with additional cost.

Available shipments and suspensions are as follows (updated 18 June):
*Please note that delays are to be expected in all shipping options.
*Packages may not be handed in person even if you selected signed-for shipping option depending on the rules set by your country's postal service.

US
Shipments available by Sea/Surface Mail (2-3 months) or
Yamato Transport Courier Service (6-8 Business Days) - Package will be handled by UPS after reaching the US.
Canada
All shipments available except SAL Economy. 
*It may take a few weeks before package gets shipped out from Japan. Delivery times are NOT guaranteed.
Australia
Shipments available by Sea/Surface Mail (2-3 months) or
Yamato Transport Courier Service (6-8 Business Days)
UK
All shipments available except SAL Economy. 
Singapore
All shipments available except SAL Economy. 
France Finland
Germany
Netherlands
All shipments available except SAL Economy. 
Austria
Sweden
Denmark
Spain
Norway
Luxembourg
Croatia
Belgium
SHIPMENTS RESUMED 19 JUNE!
All shipments available except SAL Economy. 
Switzerland
Italy
New Zealand
SHIPMENTS WILL RESUME 1 JULY!
All shipments available except SAL Economy. 

Shipments to these countries are temporarily suspended and unfortunately we are unable to accept orders:
Sweden, Denmark, Norway, Brazil, New Zealand, Ireland, ItalyAustria, Croatia, Switzerland, Spain, Czech Republic , Hungary, Belgium, Poland, Portugal, Romania, Luxembourg, etc.

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Sea/Surface Mail will take much longer to arrive (2-3 months) but postage is much more reasonable, so if you are happy to wait we welcome orders and really appreciate your kind support during these difficult times.

If you live in the country where there is no shipping available, we are happy to reserve your order and ship as soon as shipments to your country resume so please get in touch with us!

Thank you & Stay Safe!!

 

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