However, there are some items that can not be shipped to certain countries as requested by the maker.
See Shipping & Store Policy here for more information -->
Please see our Shipping & Store Policy here for more information -->
All orders are normally shipped out in 1-5 business days which does not count Saturdays, Sundays and Japanese public holidays.
After your order is dispatched (we send out shipping confirmation email) you can expect your order to arrive in following standard times depending on the shipping option you selected:
EMS - 3-5 business days
Registered Airmail - 5 to 15 business days
E Packet Light Economy - 2 to 4 weeks
International Parcel by Sea/Surface - 2-3 months
All lead times shown above are estimates through third party shipping company Japan Post, and UGUISU is not responsible for any delays.
When there was a delivery attempt while no one is available to receive the package, you will be required to arrange re-delivery. After a certain period of time when you don't respond to this the package may get returned to our store. You will need to pay for postage to get your package re-sent.
Delivery time may be longer for destinations in rural areas.
Please know that there can be delays due to customs and/or duty regulations and procedures. Delivery times may take longer than above standard days, particularly during Christmas and other holiday periods.
Occasionally the package does not arrive even after the standard delivery time advised for each shipping option. Sometimes there are delays caused by some unexpected events, sometimes the package is held at your local post office because for example the package does not fit in your mail box and it was taken back.
Please contact us and we'll check that the address was correctly shown on the package.
We advise you to contact your local post office for the quickest solution, often the package turns up soon after you contact them. If it still does not arrive, it may have been lost or stolen, please email us and we will request a package search request to Japan Post.
However we are able to offer bulk purchase discount on most of the items so please contact us if you are interested, it would be great if you would give us a little information about your store too.
*Please note that some items can not be sold for reselling.
When you check out, you can tick the gift wrap option which you can add to your order for $2 per gift. Please leave instruction on gift wrapping in the text box. (ie. Which item/s to be gift wrapped, gift message, etc.)
We can handwrite your gift message and attach it to the gift. (optional)
It’s the name of a Japanese bird that has an enchanting singing voice which is seen as a sign of the arrival of spring in Japan.
Lear a little bit more about UGUISU here in the About Us page :)