STILL WELCOMING ORDERS AS USUAL, STAYING HEALTHY & POSITIVE!

Posted by : hiki .   /  

UPDATE: April 23, 2020

Currently we are shipping orders within the restrictions but still welcoming orders and trying to stay positive! 

Available shipments and suspensions are as follows:
*Please note that delays are to be expected in all shipping options.

US
Shipments available by Sea/Surface Mail (2-3 months)
Canada
All shipments available except SAL Economy. 
Australia
Shipments available by Sea/Surface Mail (2-3 months)
UK
All shipments available except SAL Economy. 
France
All shipments available except SAL Economy. 
Finland
All shipments available except SAL Economy. 
Germany
All shipments available except SAL Economy. 
Netherlands
All shipments available except SAL Economy. 
Singapore
All shipments available except SAL Economy. 

Shipments to these countries are temporarily suspended and unfortunately we are unable to accept orders:
Sweden, Denmark, Norway, Brazil, New Zealand, Ireland, Italy, Austria, Croatia, Switzerland, Spain, Czech Republic , Hungary, Belgium, Poland, Portugal, Romania, Luxembourg, etc.

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UPDATE: April 22, 2020

Even after package acceptance for some countries such as Australia, Denmark, Sweden, Spain, Italy, etc got suspended by Japan Post, we were still able to ship to the US, Canada, UK, France, etc where many of our customers live. However very sadly packages to the US by AIR will now also be suspended until further notice. We are still waiting for the official announcement and details by the Japan Post, but now we are only able to ship orders by SEA which is the only way possible to ship packages internationally to most countries from Japan at this time due to COVID-19. 

It will take much longer -2 to 3 months- by Sea/Surface mail, but postage will be much less than Air or EMS. If you are happy to wait, we welcome orders! 
We will start offering shipments by AIR as soon as service will be available again with Japan Post. 

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We would like you to know that our online store has been operating as usual and shipping orders from a small country town Mashiko where we are now based, however please note that there may be some delays in deliveries during these times due to airline travel restrictions and cancellations postal services in each country may affect in deliveries of orders for our customers.

UPDATE: April 9, 2020
We are still shipping to many countries including the US, Canada, UK, France, etc.. However some more countries have been added to the list of suspension of package acceptance announced by Japan Post which includes : Australia, Sweden, Denmark, Norway and Brazil. (these are the countries we regularly ship to)

Please expect large delays in delivery and that we are not able to guarantee delivery times during these uncertain times.

*Considerable delivery delays for mail items destined to the United States

ORDERS ARE SHIPPED as usual to : 

US, Canada, UK, France, Germany, Finland, Netherland, Mexico, Singapore, Malaysia, etc. 

*Delays are expected and in some countries packages are not handed in person even for the signed-for deliveries.

*SAL Economy shipping option has been suspended for all countries.

Orders can NOT be shipped to:

Australia, Sweden, Denmark, Norway, Brazil, New Zealand, Ireland, Italy, Austria, Croatia, Switzerland, Spain, Czech Republic , Hungary, Belgium, Poland, Portugal, Romania, Luxembourg, etc.

Countries listed here are where we regularly ship to and countries we have shipped to in the past couple of months and not all countries are included here.
Please check Japan Post website in the link below for other countries:
https://www.post.japanpost.jp/int/information/index_en.html

If we are unable to ship any orders we received, we may need to cancel your order in which case a full refund will be made.

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UPDATE: April 1, 2020
Japan Post announced suspension of package acceptance to some countries, so we are unable to ship orders to these countries in the list.

Orders are SHIPPED as usual to :
US, Canada, Australia, UK, France, Germany, Denmark, Finland, Sweden, Norway, Netherland, Mexico, Singapore, Malaysia, etc. 
Possible delays are expected and in some countries packages are not handed in person even for the signed-for deliveries.

*SAL Economy shipping option has been suspended for all countries.

Orders can NOT be shipped to:
Ireland, Italy, Austria, Croatia, Switzerland, Spain, Czech Republic , Hungary, Belgium, Poland, Portugal, Romania, Luxembourg, New Zealand, etc.

Countries listed here are where we regularly ship to and countries we have shipped to in the past couple of months and not all countries are included here.
Please check Japan Post website in the link below for other countries:
https://www.post.japanpost.jp/int/information/2020/0401_02_en.html

If we are unable to ship any orders we received, we may need to cancel your order in which case a full refund will be made.

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UPDATE: March 27, 2020

Packages are currently accepted to most countries we normally ship to going from Japan but in many countries items will not be handed directly to addressees, among other exceptional delivery measures including delays.

The situation could change everyday, but please refer to Japan Post website in the link below and if you have any questions please do not hesitate to get in touch with us any time:
https://www.post.japanpost.jp/int/information/2020/0319_01_en.html

 

We thank you for your support and we hope that you and yours stay safe, healthy and in good spirits during these difficult and uncertain times. 

I hope some pieces of Japan arriving to you may add a small joy in your days!

 

Many thanks,
Hiki

 

 

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