UGUiSU STORE
Online Gift Card

Online Gift Card

Title:  
$ 25.00 USD

Unfortunately, Japan Post has suspended acceptance of packages to some countries including many of the countries our customers live in such as Australia, New Zealand, Switzerland, Sweden, Denmark, Romania, Spain, Italy, etc due to COVID-19 pandemic.  
We have had to remove these countries from our shipping list temporarily (so sad!) so customers from these countries would not be able to place their orders with any item that requires shipping until suspension will be canceled.

If you would be happy to wait till when Japan Post resumes shipments to suspended countries, this online gift card could be a good one for you.

SPECIAL OFFER : please enjoy 10% discount for the online gift cards - discount will be automatically be applied when purchasing the online gift card. You can save a little bit to pay now and enjoy shopping later. (We will email you once the shipments to your countries go back to normal - hopefully soon!!)

Of course those who live in the US, Canada, France, Finland, Germany, and so on, where we are STILL SHIPPING orders to can also enjoy the special offer, for yourselves or to send as gifts.

We really appreciate your support during these difficult times.

 

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

All orders are shipped from Japan using Japan Post mail services or Yamato Transport service. You may select your preferred way of shipping - you will see the shipping options with cost and time estimate upon checkout or at shipping calculator which appears at the bottom of the cart page. (*Temporarily we are unable to ship to certain countries as international mail services are suspended due to COVID-19.)

See here for the full information on shipping.

Shipping cost is determined by weight of the package and destination and it depends on the shipping option you select.

Orders are typically shipped within 1-5 business days of your purchase.

 

SHIPPING: UNITED STATES & AUSTRALIA

Currently EMS and Airmail services with Japan Post are suspended since April due to COVID-19 so we are temporarily shipping with either of the following options:

Yamato Transport / UPS EXPEDITED*: 1-2 weeks / Starts from $28
International Parcel by Sea/Surface: About 2 months (it can take over 3 months to the US) / Starts from $19

*You may be collected custom fee upon arrival of package and this is responsible of the customer not Uguisu.
*There are certain items that can not be sent by Yamato Transport such as tea and aroma mist.

 

SHIPPING: CANADA & MEXICO

Registered Airmail: 5-15 Business Days / Starts from $7
EMS: 5-7 Business Days / Starts from $20

SHIPPING: EUROPE*

Registered Airmail: 5-15 Business Days / Starts from $7
EMS: 5-7 Business Days / Starts from $22

*You may be collected custom fee upon arrival of package and this is responsible of the customer not Uguisu.

Returns Policy

We will only provide a refund in the event of damaged or defective items that we cannot replace. If you wish to return or exchange an item you must first contact us within 7 days of arrival by email at hello [at] uguisustore.com

We will not be able to accept return or exchange of items if contacted after 7 days of arrival, so please make sure to open the package and check the contents as soon as the package arrives.

All customers are responsible for shipping costs as well as duties on all returned items. We can not refund shipping if the package has already been shipped.

When the package for your order gets returned to us after no re-delivery is arranged when you needed to, we can resend you the package but you will need to pay for the postage again. If you choose to cancel the items, we can refund the amount for the purchased items but not the postage as it has already been shipped and is totally non-refundable.