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Orders are shipped from Japan using Japan Post mail services or UPS international courier services.

Shipping cost is determined by weight or the size of the package and destination and it depends on the shipping option you select. You will see the available options for your chosen items at checkout.

Orders are typically shipped within 1-5 business days of your purchase if all items are in stock.
See here for the full information on shipping.

SHIPPING TO UNITED STATES

UPS Worldwide Saver: 2-4 Business Days / Starts from $19**
EMS (Japan Post/USPS): 3-5 Business Days+ / Starts from $30 - Select EMS for a PO Box delivery
Registered Post - 5-15 Business Days / Starts from $13

*For purchase above $800, you will be collected custom/import fee upon arrival of package and this is responsible of the customer not Uguisu.
**Additional fee will apply for remote/extended areas.
*There are certain items that can not be sent by Yamato Transport such as tea and aroma mist. We may change the shipping method accordingly.

SHIPPING TO AUSTRALIA

EMS Japan Post - 5 Business Days+ Starts from $26
Registered Airmail (Japan Post/Australia Post): Starts from $9
Yamato Transport / UPS EXPEDITED*: 5-8 Business days / Starts from $28

*You may be collected custom fee upon arrival of package and this is responsible of the customer not Uguisu.
*There are certain items that can not be sent by Yamato Transport such as tea and aroma mist.

SHIPPING TO CANADA

UPS Worldwide Saver*: 3-5 Business Days / Starts from $20
Additional fee will apply for extended/remote area.
EMS Japan Post - 5 Business Days+ Starts from $26
Registered Post - 2-4 weeks / Starts from $9

*You may be collected custom/import fee upon arrival of package and this is responsible of the customer not Uguisu.

SHIPPING TO UK, FRANCE & GERMANY

EMS Japan Post - 5 Business Days+ / Starts from $26
Registered Post - 1-2 weeks / Starts from $9

*VAT, Import Tax & Fee will be collected upon delivery
*Please remember there is 2~4 days processing time before we dispatch orders.

SHIPPING TO EUROPE*

EMS Japan Post - 5 Business Days+ / Starts from $26
Registered Post - 1-2 weeks / Starts from $9

Returns Policy

We will only provide a refund in the event of damaged or defective items that we cannot replace. If you wish to return or exchange an item you must first contact us within 7 days of arrival by email at hello [at] uguisustore.com

Pre-ordered or Backordered items, sale or discounted items can not be returned.

We will not be able to accept return or exchange of items if contacted after 7 days of arrival, so please make sure to open the package and check the contents as soon as the package arrives.

All customers are responsible for shipping costs as well as duties on all returned items. We can not refund shipping if the package has already been shipped.

When the package for your order gets returned to us after no re-delivery is arranged when you needed to, we can resend you the package but you will need to pay for the postage again. If you choose to cancel the items, we can refund the amount for the purchased items but not the postage as it has already been shipped and is totally non-refundable.