UGUiSU STORE

Gift Wrapping

Title:  
$ 2.00 USD

In stock

If you're purchasing items as gifts, we will be very happy to wrap it with our special wrapping paper and ribbons. Personal message can also be included, please tell us about it upon check out.

All gifts will be wrapped with good care and love.

Please note: If you are purchasing more than one product, please make sure to specify which one is the gift. Otherwise all items will be wrapped together as one gift. If items need to be wrapped as more than two separate gifts please purchase for the number of gifts and specify which items should be wrapped together.

*Currently most gifts will be wrapped with UGUiSU kimono pattern wrapping paper in the new colour but we will choose which paper depending on the item chosen for the gift.

Orders are shipped from Mashiko, Japan using Japan Post mail services. You may select your preferred way of shipping - you will see the shipping options with cost and time estimate upon checkout or at shipping calculator which appears at the bottom of the cart page. (*Temporarily we are unable to ship to several countries as international mail services are suspended due to COVID-19.)

See here for the full information on shipping.

Shipping cost is determined by weight of the package and destination and it depends on the shipping option you select.

Orders are typically shipped within 1-5 business days of your purchase.

 

SHIPPING: UNITED STATES & AUSTRALIA

Currently EMS and Airmail services with Japan Post are suspended since April due to COVID-19 so we are temporarily shipping with either of the following options:

Yamato Transport*: 5-8 Business Days / Starts from $27
International Parcel by Sea/Surface: About 2 months / Starts from $19

*You may be collected custom fee upon arrival of package and this is responsible of the customer not Uguisu.
*There are certain items that can not be sent by Yamato Transport such as tea and aroma mist.

 

SHIPPING: CANADA & MEXICO

Registered Airmail: 5-15 Business Days / Starts from $7
EMS: 5-7 Business Days / Starts from $20

SHIPPING: EUROPE*

Registered Airmail: 5-15 Business Days / Starts from $7
EMS: 5-7 Business Days / Starts from $22

*You may be collected custom fee upon arrival of package and this is responsible of the customer not Uguisu.

Returns Policy

We will only provide a refund in the event of damaged or defective items that we cannot replace. If you wish to return or exchange an item you must first contact us within 7 days of arrival by email at hello [at] uguisustore.com

We will not be able to accept return or exchange of items if contacted after 7 days of arrival, so please make sure to open the package and check the contents as soon as the package arrives.

All customers are responsible for shipping costs as well as duties on all returned items. We can not refund shipping if the package has already been shipped.

When the package for your order gets returned to us after no re-delivery is arranged when you needed to, we can resend you the package but you will need to pay for the postage again. If you choose to cancel the items, we can refund the amount for the purchased items but not the postage as it has already been shipped and is totally non-refundable.