Terms & Conditions


Most orders are shipped within 5 working days of being received.
*Please note that our working days include weekends but exclude Monday & Tuesday.

When we have special offerings order processing time may take longer than usual.

Delivery times depend on the method of shipping option you select. All orders are shipped out from Tokyo.

Please remember that there is up to 5 working days processing time before your order is shipped out. It may take longer depending on the time of year. Email us if you would like your order to be shipped sooner.

Standard Delivery Times are:

EMS - 5 business days
Small Packet Airmail (Regular Airmail) - 5 to 15 business days
E-Packet (Registered Airmail) - 5 to 15 business days
SAL (Economy Airmail) - 2 to 4 weeks

Please know that there can be delays due to customs and/or duty regulations and procedures. Delivery times may take longer than above standard days, particularly during Christmas and other holiday periods.

Duties and taxes may by due upon delivery.



We ship most orders using JAPAN POST services and you can select your preferred shipping method from EMS, Standard Airmail (Small Packet), E-Packet (Registered Airmail), and SAL Economy Airmail.

Small Packet (Airmail or SAL) is the most reasonable way to send packages overseas but it's not insured and not traceable and we will not take any responsibilities for the loss or damages. Please choose EMS or Registered mail for safer delivery option.

Small Packet will be delivered to your mailbox, and Registered Airmail and EMS are sign on delivery services.

Please note that delivery can be delayed by customs.

Some countries may charge customs and duties for your parcel upon arrival. These charges are payable by you not by UGUiSU.

*Some items can not be shipped to certain countries and it is shown in the products pages. If items specified as unavailable for shipment to the country is ordered for applied address, your order will be canceled.

*KONTEX products (towels) can not be shipped to US or Canada. Please note that we regrettably need to cancel items of this brand if you purchased them by mistake .



All international shipping is calculated by weight of the package and the rate starts from $4.20 (e.g.. for 4 single rolls of standard size washi tapes by Standard Airmail).
You can use Shipping Calculator to find out the estimated costs for available shipping option for your order before check-out. Shipping Calculator is in the cart page just below "Check out" button. 



*Total amount on merchandise only. 

*Shipping upgrade will not be shown in the order confirmation but your order will be shipped by upgraded shipping method.
*Shipping upgrade will NOT be applied when discount coupon is used.



We accept credit card and paypal payment.
All transactions are secure and encrypted. Credit card information is never stored.

If you are having issues checking out we can send you a paypal invoice separately from the site. Please email us at order [at] uguisustore.com

Some countries may charge customs and duties for your purchased items upon arrival to your country. These charges are payable by you not by UGUiSU.

All orders are processed in USD. While the content of your cart is currently displayed in USD, however you will be charged in your default currency converted from USD.



Many of the items are regularly restocked and if items say sold out they can be backordered. If backordering is not shown in the product page please email us and we can arrange it for you. If a backorder item is included in your order your order will not be shipped until all item is available. If you would like to receive available items first then the backorder item when it is available later, we are happy to do that although there will be extra shipping required.

Occasionally we may need to cancel item/s from your order if item/s are not available and can not be restocked within 3 weeks. We will refund the item/s cost and partial shipping (if applicable) if any of the items are cancelled.

*KONTEX products (towels) can not be shipped to US or Canada. Please note that we regrettably need to cancel items of this brand if you purchased them by mistake .



We will only provide a refund in the event of damaged or defective items that we cannot replace. If you wish to return or exchange an item you must first contact us within 7 days of arrival by email at hello [at] uguisustore.com

All customers are responsible for shipping costs as well as duties on all returned items.
We can not refund shipping if the package has already been shipped.



We respect your privacy. Any information we collect from you is primarily used to process your order. When you sign up on our online store as a new customer, you will be asked to provide some personal information. This information is used only for the purposes of processing and shipping your order, and will under no circumstance be sold, disclosed or distributed to any third party.


Please also see the FAQs page for more information on shopping with UGUiSU online store. You are always welcome to send messages if you have any questions from the contact form.