UGUiSU STORE

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Unfortunately, since March, Japan Post suspended some or all of their international services to many countries due to Covid-19 and currently shipping options may be affected.

We are still accepting orders but there has been significant delays in deliveries to most destinations and shipments to many countries are temporarily suspended with Japan Post due to the reduced number of flights and reduced number of people working in the postal services around the world.

Shipments by EMS and Airmail/Registered Mail to many countries are almost back to normal, however for the US and Australia the only options available are: International Parcel by Sea/Surface Mail (estimated delivery time is 3 months or longer) and Yamato Transport Courier service (1-2 weeks) while EMS and Airmail services are suspended with Japan Post.

Please get in touch with us if you wish to have your order shipped later when the EMS service to the US will resume as we are happy to hold your order until then.

*For the USA and Australia currently shipping options are limited to  Sea/Surface Mail (3 months) and Yamato Transport Courier (1-2 weeks). Please make sure you have selected Yamato Transport if you would like to receive your order soon and not wait for 3 months or longer. Email us asap if you selected sea/surface mail option without realizing delivery takes so long and would like to change to the courier service (this is only possible if you email before we ship out your order).

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USA

Currently available shipping options are:

- Yamato Transport Courier Service / UPS (1-2 weeks, starts from $28)
- International Parcel by Sea/Surface Japan Post / USPS (Delivery can take about 3 months or longer, starts from $18)

Make sure you select Yamato Transport if you do not want to wait for 3 months.

 

AUSTRALIA

Currently available shipping options are:

- Yamato Transport Courier Service  (1-3 weeks, starts from $28)
- International Parcel by Sea/Surface Japan Post / AUSTRALIA POST (Delivery can take about 2 months or longer, starts from $18)

Make sure you select Yamato Transport if you do not want to wait for 2 months.

 

CANADA

EMS and Registered Airmail services are available but delivery times may take longer than usual.
Unfortunately EMS and Registered Airmail services will be suspended from 27 November until further notice.


UK and EU

Deliveries for the UK and most of the EU countries we normally ship to are back to almost normal. But delivery times may take longer than usual especially with the changes to be made by each government.


SINGAPORE

EMS and Registered Airmail services are available but delivery times may take longer than usual.

 

Unfortunately we are unable to ship to the following countries as Japan Post services are suspended. 

- Ireland
- Argentina
- Israel
- Greece
- Columbia
- Saudi Arabia
- Brazil
- Malaysia
- Russia


*Above are countries we normally ship to and there are more countries we are unable to ship to at the moment. Please get in touch with us to check if deliveries are available to your country or not. 

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We are very sorry for the inconvenience but we are so grateful for your support during this difficult time. We are continuing to work safely and to support the artists and makers that form UGUISU.

Stay safe!