FAQ for the KIYATA SALE 2023
hiki . .
Oct 13, 2023
Here are some frequently asked questions:
IT SAYS "COMING SOON" AND I CAN NOT PURCHASE THE ITEM, WHY?
Until one day before the sales starting time, everything is shown as previewing. The sale will start at the below time/date.
All listings will be hidden about 10 hours before the start time and all will be back once the sales start at below time/date:
SATURDAY OCTOBER 14, 2023 at:
New York 6:00pm EDT
Los Angeles 3:00pm PDT
London 11:00pm BST
Paris 12:00pm CEST
SUNDAY OCTOBER 15 at:
Melbourne 8:00am
Hong Kong, Taipei, Singapore 6:00am
DO YOU SHIP TO MY COUNTRY?
We ship to most countries where international shipping (Japan Post EMS or UPS) is available.
USA
We ship via UPS Worldwide Saver or EMS (Japan Post/USPS).
Large size orders are likely to be shipped via EMS but if you wish to have your order shipped via UPS please email us and we will ship via UPS with additional shipping.
*Import tax/fee will be required for order total over $800, to be collected upon final delivery
AUSTRALIA
We ship via Japan Post EMS with full tracking.
*Import tax/fee will be required for order total over $800 , to be collected upon final delivery
CANADA
We ship via UPS Worldwide Saver or EMS (Japan Post/Canada Post).
Large size orders are likely to be shipped via EMS but if you wish to have your order shipped via UPS please email us and we will ship via UPS with additional shipping.
*Import tax/fee will be required , to be collected upon final delivery
EUROPE
We ship via Japan Post EMS.
*VAT and/or Import tax/fee will be required for most packages, to be collected upon final delivery
IT SAYS "COMING SOON" AND I CAN NOT PURCHASE THE ITEM, WHY?
Until one day before the sales starting time, everything is shown as previewing. The sale will start at the below time/date.
All listings will be hidden about 10 hours before the start time and all will be back once the sales start at below time/date:
SATURDAY OCTOBER 14, 2023 at:
New York 6:00pm EDT
Los Angeles 3:00pm PDT
London 11:00pm BST
Paris 12:00pm CEST
SUNDAY OCTOBER 15 at:
Melbourne 8:00am
Hong Kong, Taipei, Singapore 6:00am
DO YOU SHIP TO MY COUNTRY?
We ship to most countries where international shipping (Japan Post EMS or UPS) is available.
USA
We ship via UPS Worldwide Saver or EMS (Japan Post/USPS).
Large size orders are likely to be shipped via EMS but if you wish to have your order shipped via UPS please email us and we will ship via UPS with additional shipping.
*Import tax/fee will be required for order total over $800, to be collected upon final delivery
AUSTRALIA
We ship via Japan Post EMS with full tracking.
*Import tax/fee will be required for order total over $800 , to be collected upon final delivery
CANADA
We ship via UPS Worldwide Saver or EMS (Japan Post/Canada Post).
Large size orders are likely to be shipped via EMS but if you wish to have your order shipped via UPS please email us and we will ship via UPS with additional shipping.
*Import tax/fee will be required , to be collected upon final delivery
EUROPE
We ship via Japan Post EMS.
*VAT and/or Import tax/fee will be required for most packages, to be collected upon final delivery
TAIWAN, HONG KONG, SINGAPORE
We ship via Japan Post EMS, or UPS.
*Import tax/fee will be required, to be collected upon final delivery
JAPAN and CHINA
We are unable to accept orders from or ship to Japan and China since KIYATA holds exhibitions annually at these countries. We would like to encourage customers in these countries to visit their exhibitions and purchase their work in person.
此商品不提供邮寄到中国的服务。
当店ではKIYATA作品の日本からのご注文および日本の住所への配送を承ることができません。日本のお客様には、国内で開催されるKIYATA個展やイベントなどでのご購入の機会をご利用くださいますようお願い申し上げます。
WHEN WILL MY ORDER ARRIVE?
In-stock items will be shipped in 1-2 weeks and all PRE-ORDER items will be shipped in April 2024
If you purchase items in both categories, we will ship In-Stock item now and Pre-order item in 2024. This may require additional shipping fee.
CAN I ORDER THE LAMP CORD TO BE LONGER THAN DESCRIBED?
Yes we can take request for the cord length, please email us if you wish to have different length for your lamp. There may be some additional cost required.
HOW MUCH IS SHIPPING?
Shipping cost is calculated by weight and volume of your order, and destination. When you purchase multiple items in one order and if they can be shipped together we will adjust the shipping later. Some items can not be shipped together but only separately.
*Import tax/custom charges may be required to pay when item arrives to your countries especially in the EU and UK but this will be responsible of customer. If you refuse to pay this and the package gets returned to us we will only be able to refund the amount for the item.
DO YOU OFFER GIFT WRAPPING SERVICE?
Normally we do. However, we are unable to gift wrap KIYATA items unless they are small items. We would be happy to include a hand written gift message in the package upon request so please let us know in the special instruction box upon checkout.
VIEW THE WORK OF KIYATA-->
We ship via Japan Post EMS, or UPS.
*Import tax/fee will be required, to be collected upon final delivery
JAPAN and CHINA
We are unable to accept orders from or ship to Japan and China since KIYATA holds exhibitions annually at these countries. We would like to encourage customers in these countries to visit their exhibitions and purchase their work in person.
此商品不提供邮寄到中国的服务。
当店ではKIYATA作品の日本からのご注文および日本の住所への配送を承ることができません。日本のお客様には、国内で開催されるKIYATA個展やイベントなどでのご購入の機会をご利用くださいますようお願い申し上げます。
WHEN WILL MY ORDER ARRIVE?
In-stock items will be shipped in 1-2 weeks and all PRE-ORDER items will be shipped in April 2024
If you purchase items in both categories, we will ship In-Stock item now and Pre-order item in 2024. This may require additional shipping fee.
CAN I ORDER THE LAMP CORD TO BE LONGER THAN DESCRIBED?
Yes we can take request for the cord length, please email us if you wish to have different length for your lamp. There may be some additional cost required.
HOW MUCH IS SHIPPING?
Shipping cost is calculated by weight and volume of your order, and destination. When you purchase multiple items in one order and if they can be shipped together we will adjust the shipping later. Some items can not be shipped together but only separately.
*Import tax/custom charges may be required to pay when item arrives to your countries especially in the EU and UK but this will be responsible of customer. If you refuse to pay this and the package gets returned to us we will only be able to refund the amount for the item.
DO YOU OFFER GIFT WRAPPING SERVICE?
Normally we do. However, we are unable to gift wrap KIYATA items unless they are small items. We would be happy to include a hand written gift message in the package upon request so please let us know in the special instruction box upon checkout.
VIEW THE WORK OF KIYATA-->
